Terms of sale.

These terms apply to every order placed on shaderhaus.com. Please read them before you order. You can save or print this page at any time.

01Who we are

In these terms, “we” and “us” mean the seller above, and “you” means the customer. We sell to consumers in the European Union.

02Products

• All graphics cards are new and supplied in the manufacturer’s original box.
• The pictures in the shop are illustrations of the card type, not photos of the exact product. The model name, memory, cooler and manufacturer part number in each listing describe what you will receive.
• NVIDIA, GeForce, AMD, Radeon, Intel and Arc are trademarks of their owners. We are an independent retailer and not an authorised partner of these companies.

03Prices

• Prices are in euros and include VAT, delivery, import duties and customs fees. You pay nothing extra on delivery.
• Next to each price we show a reference price: the average of the lowest prices we found for the same graphics chip in Czechia, Denmark and the Netherlands on the date shown in the shop. It is a market comparison, not a previous price of ours.
• If a price is obviously wrong because of a technical or typing error, we will contact you before shipping. You can then confirm the order at the correct price or cancel it for a full refund.

04How the contract is made

1. You add cards to your cart, enter your delivery details and click Order and pay. This is a binding offer to buy.
2. You are then taken to the payment page of our payment provider, .
3. The contract is made when we send you the order confirmation email after your payment is received. The email lists your order, the total and these terms.

The contract language is English. We keep a record of your order, and the confirmation email is your copy.

05Payment

Payment is taken when you place the order, through . We never see or store your card details. If the payment fails, no contract is made and nothing is charged.

06Delivery

• We deliver to addresses in the 27 EU member states.
• Orders ship from our supplier in China. Delivery usually takes 7–12 days from payment.
• We email you the tracking number when your parcel ships.
• If we cannot deliver within 30 days of the order, you can cancel the order and we will refund you in full.
• The risk of loss or damage passes to you when the parcel is delivered to you or to a person you name.

07Your right to withdraw

You can withdraw from the contract within 14 days without giving a reason. The period starts on the day you, or someone you name, receive the goods. If one order arrives in several parcels, it starts when the last parcel arrives.

To withdraw, tell us clearly before the period ends, for example by email to . You can use the withdrawal form, but you don’t have to.

What happens next

• We refund everything you paid, including the original delivery cost, within 14 days of receiving your notice. We use the same payment method you used, at no cost to you.
• We may wait with the refund until we have received the goods back or you have shown proof that you sent them, whichever comes first.
• Send the goods back within 14 days of your notice to: .
• You pay the direct cost of returning the goods.
• You only have to pay for loss in value caused by handling the goods beyond what is needed to check them, as you would in a shop. Please keep the original box and accessories.

The full withdrawal information and the EU model form are on the Right of withdrawal page.

08Legal guarantee

Every card is covered by the statutory guarantee of conformity for at least 2 years from delivery. If a card is faulty or not as described, email us at with your order number and a short description. You are entitled to a repair or replacement, or, where the law allows, a price reduction or refund. A manufacturer’s warranty, where one applies, comes in addition to these rights and does not limit them.

09Liability

We are liable under the law for damage we cause intentionally or through gross negligence, and for death or personal injury. Nothing in these terms limits your rights as a consumer under the mandatory law of your country.

10Complaints and disputes

If something goes wrong, email us at . We reply within 3 working days and aim to solve every issue directly. If we cannot agree, you can contact the consumer dispute resolution (ADR) body or the European Consumer Centre in your country, and you can always go to court.

11Applicable law

These terms are governed by the law of . If you live in another EU country, you keep the protection of the mandatory consumer law of your country.

12Changes

We may update these terms. The version that applies to your order is the one shown when you placed it.